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Server Colocation
Agreement
This Agreement
defines the terms and conditions between SGHost.com
(a hosting division of Pozhub Solutions Pte Ltd, Company Registration
No. 200500057R),
a company incorporated in Singapore and having a principal place of
business address at
11 Toa Payoh Lor 3, #03-25
Jackson Square Blk B Singapore 319579 (“SGHost.com”) and The Party
whose name and particulars are stated in “Attached Price Terms”
hereto (“the Customer”) for the provision of co-location
services and related products and services to the Customer.
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PURPOSE OF AGREEMENT
SGHost.com provides
Internet connectivity services (the “Bandwidth”), space in its
business premises to store and operate such Hardware (“Rack Space”)
and together comprising a server co-location package (together, the
“Services”). SGHost.com desires to provide Services to the Customer,
and the Customer desires to receive and compensate SGHost.com for
such Services.
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DURATION
The term of this agreement is for the Minimum Term of 12-month and
shall automatically renew yearly thereafter unless either party
notifies the other in writing at least one (1) Month prior to the
end of the current term, of their intention not to renew this
Agreement.
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The provisions of Services shall be initiated by this Agreement issued
by the Customer describing the service plan and cost. Each Agreement
will contain the prices, initial terms of Services and other
information designated in the Service Order form. The Customer shall
use the then current version of the Agreement as designated by
SGHost.com. No Agreement shall be effective until accepted by
SGHost.com. The terms of this Agreement shall control Services to
the Customer.
All contract terms are based on a 12-month unless otherwise stated
in the Server Order. The Customer may terminate any Agreement by
giving SGHost.com at least thirty (30) days written notice prior to
the end of the Contract Term when the Customer desires Services to
cease. If the Customer decided to terminate the Server Order before
the contract term, all amounts due from the Customer remaining
contract terms for the account to which the Agreement relates must
be paid in order for the Customer to terminate an Agreement.
SGHost.com may terminate any Agreement by giving at least thirty
(30) days prior written notice of the date of termination of
Services.
SGHost.com may designate for the Customer use on a temporary basis
the number of Internet Protocol Addresses (“IP Addresses”) specified
on the Agreement from the address space assigned to SGHost.com. The
Customer acknowledges that the IP Addresses are the sole property of
SGHost.com, and are temporarily designated for the Customer use as
part of the Services, and are not transferable. SGHost.com reserves
the right to change the IP Address designations at any time.
SGHost.com shall use reasonable efforts to minimize inconvenience to
the Customer resulting from such changes, and shall give the
Customer reasonable notice of changes. The Customer agrees that it
will have no right to use IP Addresses assigned to SGHost.com upon
termination of this Agreement, and that any change in IP Addresses
the Customer may need to make after termination of this Agreement
shall be the sole responsibility of the Customer.
Maintenance.
From time to time, SGHost.com may conduct routine tests,
maintenance, upgrade or repair on any part of the System, and
SGHost.com shall give the Customer prior notice thereof. The
Customer acknowledges that there may be instances where it is not
practicable for SGHost.com to give advance notice of a disruption,
for example, in the event of an emergency, and SGHost.com shall be
entitled to disrupt the Services to conduct restoration and remedial
works without prior notice.
Control Rights.
The Customer, and not SGHost.com, has the sole and exclusive control
over the Data. The Customer acknowledges and SGHost.com agrees
that in the provision of the Services hereunder SGHost.com is not
provided, either directly or indirectly, with or access to the Data
that would allow SGHost.com to exercise any control over the Data.
SGHost.com accepts no responsibility for the Data passing through
the System.
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SERVER EQUIPMENT AND ACCESS TO FACILITY
SGHost.com shall provide the Space, lighting, air conditioning and
electrical power required for the accommodation and operation of the
Server Equipment.
The
Customer shall be responsible for the re-configuration and testing
of the Server Equipment upon the installation of the Server
Equipment into the Space.
The
Customer agrees to immediately remove or render non-infringing, at
the Customer's sole expense, any Server Equipment alleged to
infringe any patent, trademark, copyright, or any other intellectual
property rights.
Overall responsibility for the Server Equipment maintenance and
repair shall remain with the Customer. The Customer shall be
responsible for contacting and coordinating with their maintenance
contractors and supervise their performing corrective maintenance on
the Server Equipment.
The
Customer shall provide the Server Equipment and the Customer shall
appoint authorized personnel to deliver the Server Equipment to the
Facility and install the same anytime after the Commencement Date.
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SGHost.com shall not
be liable for failure or delay in performing its obligations
hereunder if such failure or delay is due to circumstances beyond
its reasonable control, including, without limitation, acts of any
governmental body, war, insurrection, sabotage, embargo, fire,
flood, strike or other labor disturbance, interruption of or delay
in transportation, unavailability of or delay in telecommunications
or third party services, failure of third party software or
inability to obtain raw materials, supplies, or power used in or
equipment needed for provision of the Services.
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CUSTOMER CONTENT AND RESPONSIBILITIES
The Customer is solely responsible for the content of any postings,
data or transmissions using the Services (the “Content”), or any
other use of the Services by the Customer or by any person entity
the Customer permits to access the Services (a “User”). The Customer
represents and warrants that neither it nor any User will use the
services for unlawful purposes (including, without limitation,
infringement of copyright or trademark, misappropriation of trade
secrets, wire fraud, invasion of privacy, illegal pornography,
obscenity, defamation, and illegal use, transportation or sale of
tobacco, controlled substances and firearms), or to interfere with,
or disrupt, other network users, network services, or network
equipment. Disruptions include, without limitation, distribution of
unsolicited advertising or chain letters, repeated harassment of
other network users, wrongly impersonating another user, falsifying
one’s network identity for improper or illegal purposes, sending
unsolicited mass e-mailings, propagation of computer viruses, using
the network to make unauthorized entry to any other machine
accessible location, via the network, and distributing of tools
designed for compromising security (i.e. including, but not limited
to, password guessing programs, cracking tools or network probing
tools). SGHost.com may suspend or terminate the Services
immediately, without prior notice to the Customer, if SGHost.com
believes, in good faith, that the Customer or a User is utilizing
the Services for any such illegal or disruptive purpose. The
Customer shall defend, indemnify, and hold harmless SGHost.com from
and against all liabilities, judgments, claims, damages,
settlements, expenses and costs (including reasonable attorneys’
fees and litigation expenses) arising out of or relating to any and
all claims by any person relating to use of the Services, including,
but not limited to, use of the Services without consent of the
Customer.
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PRICING AND PAYMENT TERMS
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The full amount of the Initial Fee as reflected in the Agreement,
which includes any set-up fees and charges for the first payment
term of Services, are due and payable to SGHost.com upon the
acceptance of the Agreement. Thereafter, the Customer will pay in
advance charges for each payment term. The recurring billing date
shall be established by the date that the server release
notification is e-mailed or faxed to the Customer and shall recur
based on the Payment Term specified on the Agreement. Accounts that
pay by cheque (limited to Singapore dollars) will be sent an invoice
at least fifteen (15) days prior to the recurring billing date and
payment is due on or before the recurring billing date. SGHost.com
will impose an S$25.00 charge for any cheque that is returned for
any reason by a financial institution. SGHost.com reserves the right
to charge the Customer any sales, use, excise, and gross receipts,
or any other tax or fees now or imposed, directly or indirectly, by
any governmental authority or agency with respect to the Services.
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The Customer must notify SGHost.com in writing of any disputed
charges within 7 days of the date of the billing for such charges.
If the Customer does not notify SGHost.com within that time period,
the Customer has waived any right to dispute such amounts, either
directly or indirectly or as a set-off, or defense in any action or
efforts to collect amounts due to SGHost.com.
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All accounts more
than 30 days past due will be charged interest from the due date of
the lesser of (i) 2% per month on the past due amount; or (ii) the
highest legal rate of interest. SGHost.com may also suspend,
interrupt, or terminate Services on any account that is past due by
more than thirty (30) calendar days, by disabling telnet/ftp access
and/or disabling the connection to the server. In the event of
disconnection, the Customer must pay SGHost.com a reconnection fee
of S$50.00 as a condition of reactivation of the Services, in
addition to full payment of the balance due on the account.
Reactivation of services will only be performed during SGHost.com
regular business hours (Monday through Friday, 9:00 a.m. – 6:00 p.m.
Singapore Time). SGHost.com may send all accounts that have not been
paid in full to a collection agency. The Customer is responsible for
paying all costs of collection, including, but not limited to,
reasonable attorney’s fee and, where lawful, collection agency fees.
All accounting issues should be addressed to SGHost.com at
finance@SGHost.com
SGHost.com offers a price-freeze guarantee to its the Customer.
SGHost.com will not increase the cost of services for the Customer
as indicated on the Agreement as long as The Customer’s account is
with SGHost.com and provided the Customer’s account does not become
delinquent.
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SGHost.com shall provide the
Customer with maintenance and support services for the Hardware or
Software, if such services are specified in the Agreement.
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Maintenance and support services shall not include services for
problems arising out of (a) tampering, modification, alteration, or
addition to the Hardware or Software, which is undertaken by persons
other than SGHost.com or its authorized representatives; or (b)
programs or hardware supplied by the Customer.
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The Customer
The Customer shall appoint at least 1 representative that will be
from time to time, allowed into Facility. Visitations are from
subjected to 60 hours per month, Monday to Friday. Advanced notice
must be given for visitation on Saturday and Sunday. The Customer
must register with the duty officer in charge of any visitation.
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Each SGHost.com Customer is responsible for the equipment security
of his or her passwords. Generally, secure passwords are between 6
and 8 characters long, contain letters of mixed case and non-letter
characters, and cannot be found in whole or part, in normal or
reverse order, in any dictionary of words or names in any language.
The Customer is responsible for changing his or her password
regularly.
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TERM AND TERMINATION
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The term of this
Agreement shall commence on the Effective Date and continue until
terminated in accordance with this Agreement. The term of an
Agreement shall be as indicated therein. The term of an Agreement
shall automatically renew unless either party provides the other
with written notice of termination at least thirty (60) days prior
to the renewal date as established by the Contract Term reflected in
the Agreement.
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SGHost.com may immediately terminate this Agreement and any or all
Agreement s, within its sole discretion, if the Customer fails to
pay (and SGHost.com has not actually received) any amounts due
within sixty (60) days after the due date. For other breaches of
this Agreement, either party may terminate this Agreement, and
Agreement, as applicable, if the breaching party fails to correct
the default within thirty (30) days after the written notice.
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Notwithstanding termination of this Agreement and Agreement,
SGHost.com shall be entitled to full contract payment of all amounts
that may be due to it from the Customer.
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Confidential Information shall mean all information identified by a
party (“Disclosing Party”) to the other party (“Receiving Party),
which, if in writing labeled as confidential, or if disclosed
orally, is reduced to writing within fifteen (15) days, and labeled
as confidential. Confidential Information shall remain the sole
property of the Disclosing Party. Except for the specific rights
granted by this Agreement, the Receiving Party shall not use any
Confidential Information of Disclosing Party for its own benefit or
for the benefit of others. Receiving Party shall not disclose
Confidential Information to any third party without written consent
of Disclosing Party (except to consultants who are bound by a
written agreement with Receiving Party to maintain confidentiality).
Confidential Information shall exclude information (i) available to
the public other than by a breach of this Agreement; (ii) rightfully
received from a third party not in breach of an obligation of
confidentiality; (iii) independently developed by Receiving Party
without access to Confidential Information; (iv) known to Receiving
Party at the time of disclosure; or (v) produced in compliance with
a court order. Receiving Party shall give reasonable notice to
Disclosing Party that Confidential Information is being sought by a
third person, so as to afford the opportunity to limit or prevent
such disclosure. Receiving Party agrees to cease using all
Confidential Information, and to promptly return such Confidential
Information to Disclosing Party upon request. Notwithstanding the
foregoing, the Customer consents to SGHost.com disclosure of account
information to credit reporting agencies, credit bureaus, private
credit reporting associations, or to other providers of
communications services.
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SGHost.com liability
(including, for purposed of this paragraph only, and of its
employees, agents, or representatives), to the Customer (either
directly or as a third party defendant in any action or proceeding)
for any claim arising out of or relating to this Agreement or
Agreement or the provision of any Services under Agreement
(including, without limitation, maintenance and support) shall be
limited to the amount of fees paid by the Customer to SGHost.com
under this Agreement within one year preceding the date the Customer
contends its claim arose. In no event shall SGHost.com be liable for
any loss of data, loss of profits, cost of cover, or any other
special, incidental, consequential, indirect or punitive damages,
however caused and regardless of theory of liability. This
limitation will apply even if SGHost.com has been advised of, or is
aware of, the possibility of such damages.
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SGHost.com
specifically disclaims all implies warranties, including but not
limited to, the implied warranties of merchantability and fitness
for a particular purpose. Except as otherwise provided in this
Agreement, any written materials by SGHost.com, or information on
SGHost.com company web site, shall be for informational purposes
only and, whether delivered or disseminated before or after the date
of this Agreement, shall not create any express or implied
warranties, guaranty of performance, or contractual obligations.
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MISCELLANEOUS
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The relationship of SGHost.com and the Customer under this Agreement
is that of independent contractors and not partners, joint ventures,
or co-owners as participants. Neither party has authority to
contract or bind the other.
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Any notice hereunder shall be in writing and shall be given by
registered or express mail, or reliable courier addressed to the
addresses in this Agreement, or by facsimile. Notice shall be deemed
to be given upon the earlier of actual receipt or three (3) days
after it has been sent, properly addressed and with postage prepaid.
Either party may change its address for notice by means of notice to
the other party given in accordance with this Section.
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The Customer may not assign this Agreement, in whole or in part,
either voluntarily or by operation of law, and any attempt to do so
shall be void and a default of this Agreement.
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SGHost.com may include the Customer’s name and contact information
in directories of SGHost.com service subscribers for the purpose of
promoting the use of the Services by the Customer s generally.
SGHost.com will not use the Customer’s name or other identifying
information in any other advertising or promotional materials,
without the prior written consent of the Customer, which may not be
unreasonably withheld.
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The Customer shall defend, indemnify, and hold harmless SGHost.com
from and against all liabilities, judgments, claims, damages,
settlements, expenses and costs (including reasonable attorneys’
fees and litigation expenses) arising out of or relating to any
breach of this Agreement or Agreement by the Customer. The Customer
and SGHost.com will promptly notify each other upon receipt of any
third party claim or legal action arising out of or relating to this
Agreement or Agreement.
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This Agreement and the Agreement constitute the entire agreement
between SGHost.com and the Customer with respect to the subject
matter hereof. All prior agreements, representations, and statements
with respect to such subject matter are superseded. Any failure of
either party to exercise or enforce its rights under this Agreement
or Agreement shall not act as a waiver of subsequent breaches.
Non-Solicitation. During the term of this Agreement and for a period
of one (1) year thereafter, the Customer shall not solicit or hire
the services of any employee or subcontractor of SGHost.com without
the prior written consent of SGHost.com.
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SGHost.com reserves the right to release the contact information of
the Customer s involved in violations of system security to system
administrators at other sites, in order to assist them in resolving
security incidents. SGHost.com will also fully cooperate with law
enforcement authorities in investigating suspected lawbreakers.
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