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Web Hosting Agreement
This Agreement
defines the terms and
conditions between SGHost.com
(a hosting division of Pozhub Solutions Pte Ltd,
Company Registration No.
200500057R),
a company incorporated in Singapore and having a principal place of
business address at
11 Toa Payoh Lor 3, #03-25
Jackson Square Blk B Singapore 319579
("SGHost.com")
and The Party whose name and particulars are stated in
"Attached
Price Terms" hereto ("the
Customer") for the provision of co-location services and related
products and services to the Customer.
1. PURPOSE OF AGREEMENT
SGHost.com provides
Internet connectivity services (the
"Bandwidth"), space in its business premises
to store and operate such Hardware
("Server") and together comprising a web
hosting package (together, the
"Services").
SGHost.com desires to provide Services to the
Customer, and the Customer desires to
receive and compensate SGHost.com for such
Services.
2. DURATION
The term of this agreement is for the
Minimum Term of 12-month and shall
automatically renew yearly thereafter unless
either party notifies the other in writing
at least one (1) Month prior to the end of
the current term, of their intention not to
renew this Agreement.
3. SERVICE ORDERS
Service Orders. The provisions of Services
shall be initiated by this Agreement issued
by the Customer describing the service plan
and cost. Each Agreement will contain the
prices, initial terms of Services and other
information designated in the Service Order
form. The Customer shall use the then
current version of the Agreement as
designated by
SGHost.com. No Agreement shall be
effective until accepted by
SGHost.com. The terms
of this Agreement shall control Services to
the Customer.
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Termination. All contract terms are based
on a 12-month unless otherwise stated in
the Server Order. The Customer may
terminate any Agreement by giving
SGHost.com
at least thirty (30) days written notice
prior to the end of the Contract Term when
the Customer desires Services to cease. If
the Customer decided to terminate the
Server Order before the contract term, all
amounts due from the Customer remaining
contract terms for the account to which
the Agreement relates must be paid in
order for the Customer to terminate an
Agreement.
SGHost.com
may terminate any Agreement
by giving at least sixty (60) days prior
written notice of the date of termination
of Services.
Downgrading. An administrative
charge of S$15 will be imposed for any
downgrading request during the 12 month
contract terms.
Upgrading. No administrative
charge will be imposed for any upgrading
request , however the contract will
automatically be extended for another
year starting from the date the
upgrading commenced.
Maintenance. From time to time, SGHost.com
may
conduct routine tests, maintenance,
upgrade or repair on any part of the
System, and SGHost.com shall give the Customer
prior notice thereof. The Customer
acknowledges that there may be instances
where it is not practicable for SGHost.com
to give advance notice of a disruption,
for example, in the event of an emergency,
and
SGHost.com shall be entitled to disrupt the
Services to conduct restoration and
remedial works without prior notice.
Control Rights. The Customer, and not SGHost.com,
has the sole and exclusive control over
the Data. The Customer acknowledges and SGHost.com
agrees that in the provision of the
Services hereunder SGHost.com is not provided,
either directly or indirectly, with or
access to the Data that would allow SGHost.com
to
exercise any control over the Data. SGHost.com
accepts no responsibility for the Data
passing through the System.
4. SERVICE INTERRUPTIONS
SGHost.com shall not be liable for failure or delay
in performing its obligations hereunder if
such failure or delay is due to
circumstances beyond its reasonable control,
including, without limitation, acts of any
governmental body, war, insurrection,
sabotage, embargo, fire, flood, strike or
other labor disturbance, interruption of or
delay in transportation, unavailability of
or delay in telecommunications or third
party services, failure of third party
software or inability to obtain raw
materials, supplies, or power used in or
equipment needed for provision of the
Services.
5. CUSTOMER CONTENT AND RESPONSIBILITIES
The Customer is solely responsible for the
content of any postings, data or
transmissions using the Services (the
“Content”), or any other use of the Services
by the Customer or by any person entity the
Customer permits to access the Services (a
“User”). The Customer represents and
warrants that neither it nor any User will
use the services for unlawful purposes
(including, without limitation, infringement
of copyright or trademark, misappropriation
of trade secrets, wire fraud, invasion of
privacy, illegal pornography, obscenity,
defamation, and illegal use, transportation
or sale of tobacco, controlled substances
and firearms), or to interfere with, or
disrupt, other network users, network
services, or network equipment. Disruptions
include, without limitation, distribution of
unsolicited advertising or chain letters,
repeated harassment of other network users,
wrongly impersonating another user,
falsifying one’s network identity for
improper or illegal purposes, sending
unsolicited mass e-mailings, propagation of
computer viruses, using the network to make
unauthorized entry to any other machine
accessible location, via the network, and
distributing of tools designed for
compromising security (i.e. including, but
not limited to, password guessing programs,
cracking tools or network probing tools).
SGHost.com
may suspend or terminate the Services
immediately, without prior notice to the
Customer, if
SGHost.com
believes, in good faith, that the Customer
or a User is utilizing the Services for any
such illegal or disruptive purpose. The
Customer shall defend, indemnify, and hold
harmless
SGHost.com from and
against all liabilities, judgments, claims,
damages, settlements, expenses and costs
(including reasonable attorneys’ fees and
litigation expenses) arising out of or
relating to any and all claims by any person
relating to use of the Services, including,
but not limited to, use of the Services
without consent of the Customer.
6. PRICING AND PAYMENT TERMS
Payment Terms. The full amount of the
Initial Fee as reflected in the Agreement,
which includes any set-up fees and charges
for the first payment term of Services, are
due and payable to
SGHost.com
upon the acceptance of the Agreement.
Thereafter, the Customer will pay in advance
charges for each payment term. The recurring
billing date shall be established by the
date that the server release notification is
e-mailed or faxed to the Customer and shall
recur based on the Payment Term specified on
the Agreement. Accounts that pay by cheque
(limited to Singapore dollars) will be sent
an invoice at least fifteen (15) days prior
to the recurring billing date and payment is
due on or before the recurring billing date.
SGHost.com will impose an S$25.00 charge for any
cheque that is returned for any reason by a
financial institution. SGHost.com reserves the
right to charge the Customer any sales, use,
excise, and gross receipts, or any other tax
or fees now or imposed, directly or
indirectly, by any governmental authority or
agency with respect to the Services.
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Pricing Disputes. The Customer must notify
SGHost.com in writing of any disputed charges
within 7 days of the date of the billing
for such charges. If the Customer does not
notify SGHost.com within that time period, the
Customer has waived any right to dispute
such amounts, either directly or
indirectly or as a set-off, or defense in
any action or efforts to collect amounts
due to SGHost.com.
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Collection. All
accounts more than 30 days past due will
be charged interest from the due date of
the lesser of (i) 2% per month on the past
due amount; or (ii) the highest legal rate
of interest. SGHost.com may also suspend,
interrupt, or terminate Services on any
account that is past due by more than
thirty (30) calendar days, by disabling
telnet/ftp access and/or disabling the
connection to the server. In the event of
disconnection, the Customer must pay SGHost.com
a
reconnection fee of S$50.00 as a condition
of reactivation of the Services, in
addition to full payment of the balance
due on the account. Reactivation of
services will only be performed during SGHost.com
regular business hours (Monday through
Friday, 9:00 a.m. – 6:00 p.m. Singapore
Time). SGHost.com may send all accounts that have
not been paid in full to a collection
agency. The Customer is responsible for
paying all costs of collection, including,
but not limited to, reasonable attorney’s
fee and, where lawful, collection agency
fees. All accounting issues should be
addressed to SGHost.com at
finance@SGHost.com
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Price Increases.
SGHost.com offers a price-freeze
guarantee to its Customer. SGHost.com will not
increase the cost of services for the
Customer as indicated on the Agreement as
long as The Customer’s account is with SGHost.com
and provided the Customer’s account does
not become delinquent.
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Taxes.
Customer will also be liable for any
taxes that is imposed by their
respective country for any services that
is rendered by SGHost.com .
7. MAINTENANCE AND SUPPORT
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Ordering Maintenance and Support Services.
SGHost.com shall provide the Customer with
maintenance and support services for the
Hardware or Software, if such services are
specified in the Agreement.
Exclusions. Maintenance and support
services shall not include services for
problems arising out of (a) tampering,
modification, alteration, or addition to
the Hardware or Software, which is
undertaken by persons other than SGHost.com
or
its authorized representatives; or (b)
programs or hardware supplied by the
Customer.
The
Customer’s Duties. The Customer shall
appoint at least 1 representative that all
account information is sending to. This is
to prevent any attempts of password-thief
or any hacker attack against the Customer.
Passwords. Each SGHost.com Customer is
responsible for his or her passwords.
Generally, secure passwords are between 6
and 8 characters long, contain letters of
mixed case and non-letter characters, and
cannot be found in whole or part, in
normal or reverse order, in any dictionary
of words or names in any language. The
Customer is responsible for changing his
or her password regularly.
8. TERM AND TERMINATION
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Term.
The term of this Agreement shall commence
on the Effective Date and continue until
terminated in accordance with this
Agreement. The term of an Agreement shall
be as indicated therein. The term of an
Agreement shall automatically renew unless
either party provides the other with
written notice of termination at least
thirty (30) days prior to the renewal date
as established by the Contract Term
reflected in the Agreement.
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Termination Upon Default. SGHost.com may
immediately terminate this Agreement and
any or all Agreement s, within its sole
discretion, if the Customer fails to pay
(and SGHost.com has not actually received)
any amounts due within fourteen (14)
days after the due date. For other
breaches of this Agreement, either party
may terminate this Agreement, and
Agreement, as applicable, if the
breaching party fails to correct the
default within fourteen (14) days after
the written notice.
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Effect of Termination. Notwithstanding
termination of this Agreement and
Agreement, SGHost.com shall be entitled to full
contract payment of all amounts that may
be due to it from the Customer.
9. CONFIDENTIAL INFORMATION
Confidential Information shall mean all
information identified by a party
(“Disclosing Party”) to the other party
(“Receiving Party), which, if in writing
labeled as confidential, or if disclosed
orally, is reduced to writing within fifteen
(15) days, and labeled as confidential.
Confidential Information shall remain the
sole property of the Disclosing Party.
Except for the specific rights granted by
this Agreement, the Receiving Party shall
not use any Confidential Information of
Disclosing Party for its own benefit or for
the benefit of others. Receiving Party shall
not disclose Confidential Information to any
third party without written consent of
Disclosing Party (except to consultants who
are bound by a written agreement with
Receiving Party to maintain
confidentiality). Confidential Information
shall exclude information (i) available to
the public other than by a breach of this
Agreement; (ii) rightfully received from a
third party not in breach of an obligation
of confidentiality; (iii) independently
developed by Receiving Party without access
to Confidential Information; (iv) known to
Receiving Party at the time of disclosure;
or (v) produced in compliance with a court
order. Receiving Party shall give reasonable
notice to Disclosing Party that Confidential
Information is being sought by a third
person, so as to afford the opportunity to
limit or prevent such disclosure. Receiving
Party agrees to cease using all Confidential
Information, and to promptly return such
Confidential Information to Disclosing Party
upon request. Notwithstanding the foregoing,
the Customer consents to SGHost.com disclosure of
account information to credit reporting
agencies, credit bureaus, private credit
reporting associations, or to other
providers of communications services.
10. LIMITATION OF LIABILITY
SGHost.com liability (including, for purposed of
this paragraph only, and of its employees,
agents, or representatives), to the Customer
(either directly or as a third party
defendant in any action or proceeding) for
any claim arising out of or relating to this
Agreement or Agreement or the provision of
any Services under Agreement (including,
without limitation, maintenance and support)
shall be limited to the amount of fees paid
by the Customer to SGHost.com under this Agreement
within one year preceding the date the
Customer contends its claim arose. In no
event shall SGHost.com be liable for any loss of
data, loss of profits, cost of cover, or any
other special, incidental, consequential,
indirect or punitive damages, however caused
and regardless of theory of liability. This
limitation will apply even if SGHost.com has been
advised of, or is aware of, the possibility
of such damages.
11. DISCLAIMER OF WARRANTIES
SGHost.com specifically disclaims all implies
warranties, including but not limited to,
the implied warranties of merchantability
and fitness for a particular purpose. Except
as otherwise provided in this Agreement, any
written materials by SGHost.com, or information on
SGHost.com company web site, shall be for
informational purposes only and, whether
delivered or disseminated before or after
the date of this Agreement, shall not create
any express or implied warranties, guaranty
of performance, or contractual obligations.
12. MISCELLANEOUS
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Independent Contractor. The relationship
of SGHost.com and the Customer under this
Agreement is that of independent
contractors and not partners, joint
ventures, or co-owners as participants.
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Notices. Any notice hereunder shall be in
writing and shall be given by registered
or express mail, or reliable courier addressed to the addresses in
this Agreement, or by facsimile. Notice
shall be deemed to be given upon the
earlier of actual receipt or three (3)
days after it has been sent, properly
addressed and with postage prepaid. Either
party may change its address for notice by
means of notice to the other party given
in accordance with this Section.
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Assignment. The Customer may not assign
this Agreement, in whole or in part,
either voluntarily or by operation of law,
and any attempt to do so shall be void and
a default of this Agreement.
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Advertising. SGHost.com may include the
Customer’s name and contact information in
directories of SGHost.com service subscribers for
the purpose of promoting the use of the
Services by the Customer s generally. SGHost.com
will not use the Customer’s name or other
identifying information in any other
advertising or promotional materials,
without the prior written consent of the
Customer, which may not be unreasonably
withheld.
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Indemnification. The Customer shall
defend, indemnify, and hold harmless SGHost.com
from and against all liabilities,
judgments, claims, damages, settlements,
expenses and costs (including reasonable
attorneys’ fees and litigation expenses)
arising out of or relating to any breach
of this Agreement or Agreement by the
Customer. The Customer and SGHost.com
promptly notify each other upon receipt of
any third party claim or legal action
arising out of or relating to this
Agreement or Agreement.
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Entire Agreement and Waiver. This
Agreement and the Agreement constitute the
entire agreement between SGHost.com and the
Customer with respect to the subject
matter hereof. All prior agreements,
representations, and statements with
respect to such subject matter are
superseded. Any failure of either party to
exercise or enforce its rights under this
Agreement or Agreement shall not act as a
waiver of subsequent breaches.
Non-Solicitation. During the term of this
Agreement and for a period of one (1) year
thereafter, the Customer shall not solicit
or hire the services of any employee or
subcontractor of SGHost.com without the prior
written consent of SGHost.com.
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Release of Information. SGHost.com
reserves the
right to release the contact information
of the Customer s involved in violations
of system security to system
administrators at other sites, in order to
assist them in resolving security
incidents. SGHost.com will also fully cooperate
with law enforcement authorities in
investigating suspected lawbreakers.
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